Legal obligations

1. Confidentiality – Personal Data
All personal data collected on the site will be processed so as to ensure strict confidentiality. You have the right to access, modify, correct and delete your data in accordance with the French data protection legislation of January 6, 1978 ("Informatique et Libertés", Art. 34).
CHATEAU BERTINERIE
33620 CUBNEZAIS
France
   •   Tel.: 05 57 68 70 74
   •   Fax: 05 57 68 01 03
   •   Email: vins@bertinerie.com

Design and production :
SEA Communication - Agence Conseil et Créative
www.sea-communication.fr
1 rue Poquelin Moliere 33000 Bordeaux
Phone : +33-5-56-52-75-55
Email : contact@sea-communication.fr

Conditions of sale

1. ORDER AND ORDER CONFIRMATION

The minimum order is 6 bottles of 0.75l, mixed or not. Orders must be placed in multiples of 6.
Equivalence:
12.5 bottles or 3 magnums = 6 bottles
24.5 bottles = 12 bottles of 0.75l
If a vintage is out of stock, we will replace it by the next year for the same price (unless the client expressly requests otherwise).
We reserve the right not to confirm an order that does not respect these conditions. Should this arise, we will contact you to correct the order.

To order accessories, please contact us by email or by telephone.

2. TERMS OF PAYMENT:

Our prices INCLUDE ALL TAXES for orders to be shipped to a single address in mainland France.
All items ordered must be paid in advance. Payments can be made by secure electronic payment: bank card or Paypal
or by cheque to the order of SARL BERTINERIE - Château Bertinerie – 33620 CUBNEZAIS

3. DELIVERY

Delivery takes approximately 8 business days from reception of payment (you will automatically receive a message when your payment is confirmed). Delays in delivery do not entitle the customer to any compensation or to cancelling any order already processed.
To receive your order in time for the holiday season, be sure to place it order by November 30.
Delivery is free on orders of 24 bottles or more. Delivery fees are charged depending on the number of bottles: €9.80 (taxes included) for 6, 12 or 18 bottles.
Small orders are shipped by the French postal services (Colissimo parcel service). Large orders are shipped by conveyor.

4. BROKEN BOTTLES

IF YOU RECEIVE AN ORDER WITH ONE OR SEVERAL BROKEN BOTTLES, DO NOT REFUSE THE ORDER
Note the damage when the shipment is received and indicate the damage on the delivery slip along with the delivery agent’s name. Sign the slip, have it signed by the delivery agent and send us a copy.
WE WILL REPLACE THE BROKEN BOTTLES FREE OF CHARGE OR WE WILL REIMBURSE YOU.

5. DISPUTE SETTLEMENT

Disputes arising shall be exclusively subject to the jurisdiction of the court of Libourne.

6. DELIVERY OUTSIDE MAINLAND FRANCE

Kindly contact us for delivery outside mainland France.
   •   CHATEAU BERTINERIE
   •   33620 CUBNEZAIS
   •   Tel.: 05 57 68 70 74
   •   FAX: 05 57 68 01 03
   •   Email: vins@bertinerie.com
SARL BERTINERIE SIRET: 43398303800012